Functional Analyst for CRM

6 Months

  1. Job Purpose

Support FENIX CRM with definition and documentation of requirements, User Stories (“as a client I can…”, “as a Company user I can…” etc.) and test cases.

  1. KPIs
  • 100% of User Stories documentation for Client, Merchant and Company user.
  • 100% of test cases documentation for each user stories, including sets of data required and acceptance criteria.
  • SPI Understanding and approval of user stories.
  1. Main Responsibilities
  • Read and understand general processes designed for FENIX CRM.
  • Read and understand detail processes documented by CRM PM.
  • For each FENIX Domain (client, merchant and Company user), document user stories associated based on:
    • General process.
    • Detailed processes.
    • Detailed specification.
  • As required, validate with PMs/KUs on the user stories documentation.
  • Review the detail with the supplier to complete together the User Stories.
  • Identify Criteria acceptance for each user Story.
  • Work with the department to prepare the test strategy.
  • For each user story document the associated test cases, along with the data sets that will be needed for test the case and acceptance criteria.
  • Support the department in the execution of the test strategy.
  • Conduct training courses for sales teams.
  • Assist preparation of training guides and training material.
  • Act as first level of contact for key users during testing, GoLive and Hypercare of the project.
  1. Experience Required
  • Business Understanding.
  • Business process documentation.
  • Sales processes (CRM) experience – Ideally SalesForce.
  • Knowledge of MS Office.
  • Fluent English.
  1. Skills
  • High energetic.
  • Excellent oral and written communication skills.
  • Strong relationship building and interpersonal skills.
  • Professional approach.
  • Attention to detail.
  • Operation Discipline.

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